Your payment failed: what to check next

Work out whether you paid

1. Open transaction history / 账单 and look for this purchase. Save the time, amount, order number and status.
2. Ask staff to check their receipt. If their answer and your app disagree, ask payment support to check the transaction.
3. If you switch to cash or another card, ask staff to record which payment settled the bill. Keep both receipts.

Check the likely problem

1. No connection: test another page or app. Restore data or Wi-Fi before retrying.
2. Transfer prompt: ask whether this is a merchant payment or a personal transfer. Alipay’s overseas-card purchase service does not fund person-to-person transfers.
3. Identity or limit prompt: follow the official app instructions. A declined card: ask the issuing bank about the exact payment; use the number on the card.
4. If you cannot solve it at the counter, offer RMB cash or a supported physical card.

If you were charged twice

Ask the merchant or booking service to identify both transactions and refund the duplicate. If the merchant cannot resolve it, contact the payment app and then the card issuer with the receipts. Do not publish full card details in a help forum.